COURSE INTRODUCTION

Business Analysts help organisations understand problems, identify opportunities and translate business needs into practical solutions. As organisations become increasingly digital, data-driven and AI-enabled, the ability to analyse information, engage stakeholders and define clear requirements has become more valuable than ever.

This beginner course provides a practical, up-to-date introduction to Business Analysis as it is performed in today’s workplace. Whether you are entering the workforce, considering a career change or formalising skills gained through experience, the course will help you build a strong foundation in the essential tools, techniques and responsibilities of a modern Business Analyst.

Throughout the course, you will work with Ward Connect, a fictional municipal digital project. This realistic case study allows you to practise Business Analysis tasks step by step without needing previous workplace experience or your own project.

COURSE OBJECTIVE

The objective of this course is to equip learners with the foundational knowledge, practical skills and confidence needed to understand business needs, analyse problems, engage stakeholders and contribute to the development of effective business solutions.

WHO SHOULD TAKE THIS COURSE?

This course is suitable for:

• Aspiring Business Analysts
• School leavers and graduates preparing to enter the workplace
• Professionals considering a career change
• Project coordinators and junior project managers
• Administrative and operational employees
• Team members who assist with requirements, processes or system changes
• Entrepreneurs and business owners who want to improve their analytical and decision-making skills
• Anyone seeking a practical introduction to Business Analysis

No previous Business Analysis or workplace experience is required.

WHAT YOU WILL LEARN

By the end of this course, you will be able to:

• Explain the role and responsibilities of a modern Business Analyst
• Identify business needs, problems and opportunities
• Communicate professionally with different stakeholders
• Identify, analyse and map project stakeholders
• Apply structured problem-solving and analytical-thinking techniques
• Plan and conduct requirements elicitation activities
• Write clear, complete and testable requirements
• Understand the Business Analyst’s role within an Agile team
• Create basic process maps and Business Analysis models
• Interpret business data and use it to support decisions
• Use AI tools responsibly to assist with Business Analysis activities
• Contribute to the development of a business case
• Support testing and validate whether a solution meets the agreed business needs

COURSE CONTENT

The course consists of nine modules:

1. Introduction to Business Analysis Today
2. Professional Communication and Stakeholder Engagement
3. Problem Solving and Analytical Thinking
4. Requirements Elicitation Today
5. Agile Business Analysis Fundamentals
6. Modelling and Process Mapping
7. Data Literacy and AI-Assisted Analysis
8. Business Case Development
9. Testing and Solution Validation

Each module includes a practical activity and a short knowledge check, allowing you to apply what you have learned and assess your understanding as you progress.

By completing this course, you will gain a working understanding of the Business Analysis toolkit and develop a portfolio of practical exercises based on the Ward Connect case study. You will also be prepared to continue developing your skills through CyberTED’s Intermediate Business Analyst course.