COURSE OVERVIEW

This comprehensive training course is designed to take you through the entire UX design process, from project initiation to post-launch support and audits. 

Throughout this course, you will explore the following modules:

MODULE 1

INTRODUCTION TO UX DESIGN

Key components of this module include:

1. Define UX Design
2. Difference between UX, UI and CX
3. Evolution of UX Design
4. Role of the UX Designer
5. Importance of UX Design
6. Product Development Lifecycle

MODULE 2

THE UX DESIGN PROCESS

Key components of this module include:

1. Fundamentals of UX Design
2. Types of UX Design Processes
3. What is Design Thinking
4. Difference between UX Design and Design Thinking
5. Core elements of UX Design Processes
6. SpiralCircle UX Design Process
7. Benefits of the SpiralCircle UX Design Process
8. What is good design

MODULE 3

PHASE 1 - INITIATION

Key components of this phase include:

1. First Stakeholder Meeting
2. Key UX Questions to Ask
3. Stakeholder Management
4. Stakeholder Engagement
5. UX Team Structure
6. Team Collaboration

MODULE 4

PHASE 2 - DISCOVERY

Key components of this phase include:

1. Fundamentals of UX Research
2. Most Used UX Research Methods
3. UX Research Questions
4. UX Research Process
5. UX Problem Statement
6. UX Goal Statement
7. Hypotheses
8. Competitor Analysis
9. Persona Development
10. Jobs-To-Be-Done
11. Persona Questions
12. Empathy Map
13. Research Interview Guide
14. Data Synthesis
15. As-Is Customer Journey Map
16. How Business Rules Impact UX Design
17. Stakeholder Interviews and Workshops

MODULE 5

PHASE 3 – DEFINE

Key components of the UX Define phase:

1. Ideation
2. Refine Problem Statement
3. User Stories
4. Define UX Principles
5. Information Architecture (IA)
6. Potential User Scenarios

MODULE 6

PHASE 4 – CONCEPT TESTING

Key components of the UX Define phase:

1. Types of Research Methods
2. Importance of Concept Testing
3. UX Concept Testing Process
4. Benefits of UX Concept Testing
5. Concept Testing as an Iterative Approach

MODULE 7

PHASE 5 - DEVELOPMENT

Key components of this phase include:

1. Wireframes
2. Elements of a Wireframe
3. Why Use Wireframes
4. Best Practice in Wireframe Design
5. Light-Weight Prototypes
6. Benefits of Prototypes
7. Difference Between Wireframes and Prototypes
8. Site Map
9. Customer Journey Mapping
10. User Task Flows
11. User Flows

MODULE 8

PHASE 6 – SOLUTION TESTING

Key components of this phase include:

1. Usability Testing
2. Elements of a UX Research Plan
3. Usability Testing Process
4. Typical Usability Testing Questions
5. Focus Areas of Usability Testing
6. Prototype Testing
7. Heuristic Evaluation
8. UX Accessibility
9. Types of Digital Accessibility
10. How to Plan Usability Testing
11. Benefits of Usability Testing
12. Usability Testing Report
13. Bias in Design

MODULE 9

PHASE 7 - DELIVERY

Key components of this phase include:

1. Collaboration between UX Designer and Technical Developer
2. Design Consistency and Quality
3. Interaction Design
4. Visual Design
5. Typography
6. Colour Theory
7. UX Copy
8. Design System
9. Adaptive vs. Responsive Design
10. Mobile-First Approach
11. Dark UI Patterns
12. Ethical Design
13. High-Fidelity Prototype
14. High-Fidelity vs. Mock-up
15. Benefits of a High-Fidelity Prototype
16. Product Launch Plan
17. UX Case Study

MODULE 10

PHASE 9 – UX AD HOC SUPPORT

Key components of this phase include:

1. Technical Development Ad Hoc Support
2. Business Stakeholder Ad Hoc Support
3. Customer Experience Ad Hoc Support
4. Quality Assurance Ad Hoc Support

MODULE 11

PHASE 9 - ENHANCEMENTS

Key components of this phase include:

1. Continuously improve product and service offerings

MODULE 12

PHASE 10 – UX AUDIT

Key components of this phase include:

1. Evaluate the current User Experience

MODULE 13

UX PORTFOLIO

What to include in a UX Portfolio:

1. Introduction
2. Case Studies
3. UX Design Process
4. Visual Design Samples
5. Testimonials and References
6. Contact Information

By the end of this course, you will have a thorough understanding of the UX Design Process and be equipped with the skills needed to create user-centric designs that deliver exceptional experiences. You'll be ready to tackle real-world UX challenges and make a significant impact in the field of design.